Refund Policy

At MULTAN FARMS, customer satisfaction is our top priority. We aim to provide high-quality products and services. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Refunds or Returns

You may request a refund or return under the following conditions:

• The item received is damaged, defective, or incorrect.

• You notify us within 3 days of receiving the item.

• The item is unused, in its original packaging, and in the same condition as delivered.

2. Items Not Eligible for Return

• Products that have been used or damaged after delivery

• Items marked as non-returnable or final sale

• Perishable goods (e.g., food, plants) or customized items

3. Refund Process

• Email us at [[email protected]] with your order number and a photo of the issue.

• Once approved, we’ll arrange for a return pickup or ask you to ship it back.

• After inspection, your refund will be processed within 5–7 business days.

Refunds will be made to your original payment method. In case of Cash on Delivery, we may ask for bank account details for the refund.

4. Exchange Policy

We allow exchanges only for defective or wrong items. If you’d like to exchange a product, please contact us within 3 days of delivery.

5. Contact for Refunds/Returns

For all refund and return requests, please contact:

• Email: [email protected]

• Subject line: Refund/Return Request – Order #[Order Number]